About Us

About us

Who we are

James Burrell Builders Merchant is a family-owned company that has been trading for over 145 years, and over that time we have established ourselves as one of the leading independent builders’ merchants in the North East and Yorkshire. We have various teams in James Burrell who will always aim to provide the very best levels of service from all aspects of the business. These teams include, sales, purchasing, accounts, logistics and marketing. As a trusted family owned builders’ merchant with over 145 years of experience, our well-earned reputation for quality is something we place at the core of our business.

What we provide

At James Burrell we offer a high-quality range of heavyside, building and civils materials, as well as specialising in timber, roofing, dry lining and insulation. We also stock full ranges of landscaping tools and hardware and joinery products. With a stock holding of over £8.0m, our building products and systems are available to our customers on a next day delivery basis where stock levels allow. We offer quality products at competitive prices and our experienced sales teams are on hand across our branch network should you need any additional assistance.

Our trading areas

We cover a large area from Northumberland down to South Yorkshire and our 11 strategically placed branches allow us to offer an unrivalled level of service to our regional and national customers. Our branches are located in:

  • Billingham
  • Blyth
  • Bishop Auckland
  • Gateshead
  • Morpeth
  • Newcastle
  • Ossett
  • Rotherham
  • Stockton
  • Sunderland
  • York 

How we deliver our excellent customer service

Our current fleet of 51 vehicles includes crane off-loading vehicles, sprinter vans and flatbed vehicles and are capable of delivering 600 tonnes of material first load every day. Most vehicles average 3 loads per day, which means we are delivering over 1800 tonnes of material across our region every working day. That's a lot of building products that we're entrusted to deliver every year, over 468 million kilos! We have proved our commitment to exceeding the industry standard, by achieving silver accreditation in the Fleet Operator Recognition Scheme (FORS). FORS is a voluntary scheme which aims to raise the level of quality, safety and environmental protection within fleet operations.

Safety, efficiency and environmental protection are a top priority here at James Burrell and we are dedicated in providing not only the highest quality products and customer service, but exemplary levels of road safety. We plan to continue our accreditation journey with FORS to ensure that we are always providing the highest level of service to our customers and community. Out of our fleet, 50 out of 51 of our vehicles are at a Euro 6 rating. 

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