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Guidance for Covid-19 Service Levels V.3 03/04/20

Following the Government and Trade Association advise, we closed our branches and this remains the case.

In order to support the national effort to contain the coronavirus (COVID-19) our branches are closed.

However, to support our country's essential services we are running deliveries from Gateshead, Stockton and Ossett with a limited fleet. These branches are NOT open for collections or customers to visit.

Deliveries of materials will be made for emergency repair and maintenance works, and for critical infrastructure. Examples of specific sites include:

  • Hospitals, care / nursing homes, doctors’ surgeries
  • Schools
  • Prisons 
  • Central and local government offices that are open for critical services 
  • Emergency services facilities e.g. police stations
  • Military facilities
  • Certain retail premises: e.g. supermarkets and other food shops, health shops, pharmacies
  • Hotels, hostels and Bed and Breakfasts 
  • Food banks and homeless services
  • Social housing
  • Commercial housing sites
  • Utilities
  • Transport infrastructure
  • Other essential works to the country’s infrastructure

We will be strictly observing Social Distancing. Deliveries will be contingent on our customers support in upholding these guidelines.  The health of our colleagues, customers and the public is our top priority and we are committed to playing our part in preventing the spread of the coronavirus (COVID-19).

If you have a situation that fulfils the above criteria please contact

We will continue to update our website as the situation develops.

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