It’s not only in sales that we offer a superior service - we maintain a high level of expertise across all departments so you can expect the best from James Burrell Builders Merchants.

Our personnel in accounts and administration have significant experience in the building industry giving them an excellent understanding of customer needs brought through talking to our customers on a regular basis. This ensures we provide a high level of customer support to sales and purchasing departments as well as individual tradespeople.

We pride ourselves at invoicing our customers accurately, at the prices they were expecting to pay, minimising invoice queries, getting it right first time, resolving queries quickly, producing PODs, issuing credit notes, we like to to run a tidy ship.

Any special requirements can be discussed with our dedicated accounts team and we can offer you a tailored service to suit your needs. We do like to talk to our customers...

Open a Credit Account

To open a credit account with James Burrell please download the application form by clicking on the link below (please also read the terms and conditions of sales before applying) and return it to either your local branch or to our credit control team at Gateshead. Get in touch by emailing

Please note: Incomplete applications cannot be processed.

On receipt of an application form a member of our credit control team will carry out credit checks to determine an agreed initial credit limit. This limit can increase or reduce due to varying factors such as payment history but we will keep you informed on this.

Invoices and Payment

Invoices and statements can be either emailed, faxed or posted.

Payments can made via:

  • Online bank payment (B.A.C.S) 
  • Cash at your local James Burrell branch

Click here for details of how to pay by B.A.C.S.

For any further information on our service, application form or payment method please call our credit control team on 0191 4772249

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